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Recently, many users have reported several issues related to pre-recorded video streaming on Live Now. We sincerely apologize for the delay in finding a solution, and we appreciate your patience while our team investigated the root cause.
Common Issues with Pre-Recorded Video Streaming
The following problems were reported when live streaming pre-recorded video on Live Now:
- Disconnection Issues: This happens mainly with vertical (9:16 ratio) videos. It often shows the “broken pipe” error on the screen.
- Audio Issues: Some videos experience altered or distorted sound.
- Looping Issues: Videos do not replay automatically after finishing.
- Blurred Video Quality: The quality of the video appears to be lower than expected.
After thorough testing, our team has identified the cause of these issues: the original video file format and encoding settings. If your video format isn’t MP4 format or even it is already MP4, it may not be optimized for Live Now’s streaming process. To ensure compatibility, we recommend converting your video to MP4 format again with a free online tool called CloudConvert.
How to Convert Your Video with CloudConvert
To avoid the issues mentioned above, please follow these steps to convert your video properly. It’s very quick and easy.
- Go to CloudConvert: Open https://cloudconvert.com in your web browser (it works on both PC/laptop and mobile devices).
- Upload Your Video: Click Select File and choose the video file you want to live stream.
- Set the Output Format to MP4: Even if your file is already MP4, re-converting ensures proper encoding.
- Convert and Download: Click Convert and wait for the process to complete. Then, download the new video file to your mobile devices.
- Live Stream on Live Now: Update to the latest version of Live Now and use this optimized video file for your pre-recorded video live stream.
We sincerely regret any inconvenience these issues may have caused. If you continue to experience difficulties, please do not hesitate to reach out to us. You can contact our support team at [email protected], and we will do our best to assist you promptly.
Thank you for your continued support and for choosing Live Now.
