Troubleshooting common issues

This page lists common issues that may occur in the Live Now mobile app
and the likely causes or conditions for each issue.
Use this reference to explain why a feature may not work as expected.

Instant Replay or VAR Check does not work

  • Save Video is not enabled in Settings before streaming.
  • Instant Replay was not enabled before the stream.
  • The VAR Check overlay was not created or activated.
  • Replay features require recorded video to function.

Scoreboard or team-based overlays do not update

  • Teams are not correctly selected in Team Manage.
  • The overlay is not active on the live screen.
  • Only overlays synchronized with Team Manage update automatically.

Cannot select players for match events

  • Players are not added to the team in Team Manage.
  • Only players in the team list can be selected for events.

Stream is lagging, buffering, or unstable

  • Network connection is weak, fluctuating, or insufficient.
  • Bitrate is set too high for the available bandwidth.
  • Adaptive Bitrate is disabled.
  • Heavy overlays or effects consume processing resources.
  • Recommended stable settings:
    • 1080p30 at ~4000 kbps for average networks
    • 720p30 at ~3000 kbps for weak networks

Recorded video is not saved

  • Save Video was not enabled before streaming.
  • Insufficient storage space on the device.

Cannot stream to a platform

  • User is not logged in to the selected platform.
  • Facebook: Permissions or page privacy was not granted.
  • YouTube: Invalid title/description format or no live event exists.
    Short titles/descriptions without emojis often fix “Invalid Parameter” errors.
  • RTMP: Stream URL or stream key is incorrect.

App permission issues

  • Camera, microphone, or network permissions are denied at the system level.
  • Streaming requires explicit permission to access camera and mic on iOS.

Premium subscription not showing

  • The premium purchase is not synced with the device’s app store account.
  • Restoring purchases in Settings often resolves this.
  • Subscriptions are tied to a specific store account and do not transfer across platforms.

External camera support issues

  • External camera connection is supported only on compatible iPad USB-C models.
  • External cameras are not supported on iPhones at this time.

Overlays disappear after app reinstall

  • Overlays are stored locally; deleting the app removes them.
  • Use the Backup & Restore feature to save overlays before uninstalling.

Changing team names on scoreboard while live

  • Team names can be changed during a live stream by editing the scoreboard overlay directly.
  • Alternatively, update team names via Team Manage.

Result

Most common issues are caused by missing prerequisites, incorrect settings,
or mode-specific requirements. Resolving these conditions usually restores
the expected behavior of the feature.